The Critical Client Services Function

Scaling your business requires having strong cross-organizational functions including, sales, marketing, finance, product development and client services.  The client service function is often over-looked by early stage companies for several reasons.  These include assuming that your product can be used by anyone without significant training…it can’t. Or, early-stage companies lack resources  to properly staff this [...]

The Critical Client Services Function2019-07-08T11:39:17+00:00

Using the Blue Ocean Buyer Utility Map

Many entrepreneurs believe that they have Blue Ocean companies and opportunities.  Yet, most have actually never read either of the books “Blue Ocean Strategy” or "Blue Ocean Shift”.  (BTW, I recommend “Blue Ocean Shift” for personal reasons).  And even fewer have properly applied some of the key principles of the books that would better ensure [...]

Using the Blue Ocean Buyer Utility Map2019-06-30T14:48:39+00:00

21 Things That Stunt Your Ability to Scale Your Business

Anyone who really knows me knows two things about me.  I am all about start-up growth and scale and I understand that there are no simple answers to complex issues. And scaling a startup is not simple.  There are many things that can seriously impede growth.  So, this post is about the many things that [...]

21 Things That Stunt Your Ability to Scale Your Business2019-02-28T14:29:36+00:00